Resolved

Vipps MobilePay now resolved the incident. Thanks for your patience.

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Recovering

Mobilepay have fixed the core issue, and are waiting for things to recover. We are monitoring the situation.

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Updated

Customers using checkout, instant and recurring payment using Vipps MobilePay Recurring, will experience an error on processing. For checkout please refer customers to use an alternative payment method such as credit card. Recurring payments will be reissued on recovery.

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Identified

We've confirmed there is a problem processing payments via MobilePay subscriptions. Issue is confirmed with MobilePay see - https://status.vippsmobilepay.com/incidents/nn8wh2qz85wb.

We keep the issue open will MobilePay confirmed.

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Investigating

We are investigating a number of failed MobilePay subscription requests coming from Mobilepay. Customers who use Mobilepay Subscriptions may experience failures.

Case being investigated.

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Began at:

Affected components
  • Payment gateways
    • Credit card Gateways